My Solar Claim

Privacy Policy

Last Updated: June 18th, 2026

My Solar Claim ("Company," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and the privacy choices and rights that may be available to you.

This Privacy Policy applies to personal information collected by My Solar Claim through our websites, landing pages, customer portals, online forms, advertisements, communications, payment pages, document-upload tools, customer-support channels, and related services, including www.mysolarclaim.com, www.sunscam.com, and any related domains, subdomains, or digital properties that link to this Privacy Policy.

This Privacy Policy applies only to our United States operations. It also applies when you contact us by phone, text message, email, web form, chat, video meeting, customer portal, social media, or other communication method.

If you do not agree with this Privacy Policy, please do not use our websites or services.

1. Personal Information We Collect

We may collect personal information that you provide directly to us, that we collect automatically when you interact with our websites or services, and that we receive from service providers, vendors, advertising partners, fulfillment partners, or other third parties.

A. Information You Provide to Us

We may collect personal information that you provide directly to us, including: name; mailing address; property address; email address; telephone number; account information; solar-provider information; solar-system information; utility information; loan, financing, or payment information; documents you upload or provide to us; intake responses; customer-support requests; refund requests; chargeback or dispute information; communications with us; and any other information you choose to provide.

B. Solar / Service-Related Documents

If you request our solar analysis, document organization, report preparation, customer-support, or expert-support services, we may collect materials relevant to the services you request, including: solar contracts; financing documents; installation documents; utility bills; inspection materials; photographs; correspondence; warranty documents; payment records; complaint records; and other documents or materials you provide to us.

C. Communications Information

We may collect information from phone calls, text messages, emails, chats, web forms, video meetings, customer-support communications, and other interactions with us, including: notes; recordings; transcripts; timestamps; call metadata; message metadata; and related communications records. We collect this information where permitted by law and, where required, after providing notice or obtaining consent.

D. Website, Device, and Portal Information

When you interact with our websites, advertisements, forms, customer portals, payment pages, or digital services, we may collect information such as: IP address; browser type; device identifiers; operating system; referring URLs; pages viewed; links clicked; form interactions; session information; access logs; timestamps; approximate geolocation inferred from IP address; electronic signatures; acceptance records; download records; and related metadata.

E. Sensitive or Financial Information

Depending on the services you request, some documents or information you provide may include financial information, account information, loan or financing details, utility records, property-related information, communications, complaint materials, or other sensitive information. We use this information only as reasonably necessary to provide requested services, process payments, prepare reports, support fulfillment, communicate with you, prevent fraud, resolve disputes, comply with legal obligations, and protect our rights.

2. Sources of Personal Information

We may collect personal information from: you directly; your use of our websites, portals, forms, advertisements, or services; communications with you; documents or materials you provide; service providers and contractors; payment processors; CRM, dialer, communications, analytics, advertising, and marketing platforms; fulfillment partners; vendors, consultants, experts, or other service participants; attorneys or law firms, if you authorize or request an introduction or exchange of information; publicly available sources; and other third parties where permitted by law.

3. How We Use Personal Information

We may use personal information to provide solar analysis, document organization, report preparation, customer-support, and expert-support services; to communicate with you about intake, onboarding, service delivery, report status, payment, refunds, support, and related matters; to process payments, financing, refunds, chargebacks, disputes, and account issues; to prepare, review, organize, analyze, or deliver documents, reports, and related service materials; and to coordinate with service providers, consultants, vendors, fulfillment partners, payment processors, technology providers, and other third parties that help us provide services.

We may also use personal information to provide optional courtesy introductions to independent attorneys, law firms, experts, vendors, or other third parties when requested or authorized; to record, monitor, transcribe, and review communications for quality assurance, training, compliance, dispute resolution, and recordkeeping where permitted by law; to detect, prevent, and respond to fraud, unauthorized activity, legal claims, regulatory inquiries, chargebacks, security incidents, and misuse of our services; to comply with legal, regulatory, contractual, accounting, tax, and recordkeeping obligations; to improve our services, scripts, customer experience, website, advertising, and internal processes; to deliver, measure, and improve advertising and marketing; to respond to customer inquiries, complaints, refund requests, and support requests; to enforce our agreements; and to protect our rights, property, customers, and business.

4. How We Share Personal Information

We may share personal information with service providers, contractors, and vendors that help us operate our business; CRM, dialer, communications, email, SMS, call-recording, transcription, analytics, marketing, payment-processing, document-management, cloud-hosting, customer-support, and security providers; fulfillment partners, consultants, experts, or vendors involved in providing requested services; independent attorneys or law firms if you request or authorize an optional introduction or sharing of materials; payment processors, financing support providers, refund processors, and fraud-prevention providers; professional advisors, including attorneys, accountants, auditors, insurers, and compliance advisors; government agencies, regulators, courts, law enforcement, or other parties when required by law or necessary to protect rights; parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, or sale of assets; and other third parties with your consent or as permitted by law.

We do not sell personal information for money. However, as described below, some uses of cookies, pixels, analytics tools, advertising technologies, or similar technologies may be considered a "sale," "sharing," or processing for "targeted advertising" under certain U.S. state privacy laws.

5. Optional Attorney, Expert, Vendor, or Fulfillment Introductions

If you request or authorize us to do so, we may share relevant contact information, service information, documents, or matter-related materials with independent attorneys, law firms, experts, vendors, fulfillment partners, or other third parties for purposes of reviewing whether they may provide services to you.

These third parties are independent from My Solar Claim, and their use of your information may be governed by their own agreements and privacy practices. My Solar Claim is not responsible for the privacy practices of independent third parties.

6. Call Recording, Monitoring, and Transcription

We may record, monitor, transcribe, summarize, or otherwise process phone calls, video calls, meetings, chats, or other communications for quality assurance, training, compliance, recordkeeping, customer support, dispute resolution, fraud prevention, legal compliance, and service-delivery purposes.

Where required by law, we will provide notice and obtain consent before recording or continuing a recorded communication. If you do not consent to recording where consent is required, we may offer an alternative communication method or discontinue the recorded communication.

We may use approved service providers, transcription tools, quality-assurance tools, compliance tools, or artificial-intelligence tools to help process communications. We do not use these tools to provide legal advice or make legal decisions.

7. Portal, Delivery, and Acceptance Data

If you access reports, documents, acknowledgments, payment pages, or customer portals, we may collect access logs, timestamps, IP addresses, device information, browser information, electronic signatures, acceptance records, download records, and related metadata. We may use this information to confirm delivery; document acceptance; provide support; prevent fraud; resolve disputes; support refund or chargeback defense; verify account activity; maintain business records; and comply with legal or contractual obligations.

8. Cookies, Pixels, Tags, and Similar Tracking Technologies

We and our service providers may use cookies, pixels, tags, scripts, local storage, web beacons, analytics tools, advertising identifiers, and similar tracking technologies on our websites, landing pages, customer portals, and digital properties. These technologies may be used to operate and secure our websites; remember preferences; understand how visitors interact with our services; measure traffic and performance; deliver and measure advertising; conduct retargeting; prevent fraud; support customer communications; improve our services; and measure marketing campaign effectiveness.

We use strictly necessary cookies for website operation, security, session management, fraud prevention, and basic functionality. These cookies cannot be disabled through our cookie tools. We may also use functional cookies to support enhanced features and user experience, analytics cookies to understand website traffic and performance, and marketing cookies to measure advertising, attribute conversions, deliver targeted ads, build audiences, retarget visitors, and measure campaign performance.

Where required by law, we will obtain your consent before placing or accessing non-essential cookies or similar technologies on your device. This includes analytics and marketing cookies in jurisdictions that require opt-in consent. For California visitors and other users in jurisdictions where affirmative consent is required or appropriate as a risk-reduction measure, we may require you to affirmatively accept analytics or marketing cookies before those technologies are placed or activated.

You may accept all cookies, reject non-essential cookies, or customize your preferences by category. Strictly necessary cookies cannot be disabled because they are required for website security and operation. You may change your preferences at any time by using the "Cookie Preferences" link on our website.

Cookie Categories

Strictly Necessary. Required for website operation, security, session management, fraud prevention, and basic functionality. These cannot be disabled through our cookie tools. Examples include Wix session and security cookies such as svSession, bSession, hs, server-session-bind, client-session-bind, and XSRF-TOKEN.

Functional. Support enhanced website functionality, user experience, lead and session continuity, bot management, and embedded widgets. Examples include ndp_session_id and Cloudflare / ReviewsJet bot-management cookies.

Analytics. Help us understand website traffic, visitor behavior, session activity, and performance so we can improve our services. Examples include Google Analytics cookies such as _ga and _ga_4FLN2ZPZTH.

Marketing / Advertising. Used to measure advertising, attribute conversions, deliver targeted ads, build or use custom audiences, retarget visitors, and measure campaign performance. Examples include Meta Pixel, Google Ads, DoubleClick, TikTok Pixel, and similar advertising technologies.

9. Cookie List

The following cookies and tracking technologies may be used on our website.

svSession — Category: Strictly Necessary | Vendor: Wix | Purpose: Site session identifier | Duration: 2 years

bSession — Category: Strictly Necessary | Vendor: Wix | Purpose: Business app session binding | Duration: 30 minutes

hs — Category: Strictly Necessary | Vendor: Wix | Purpose: Session integrity | Duration: Session

server-session-bind — Category: Strictly Necessary | Vendor: Wix | Purpose: Server session binding | Duration: Session

client-session-bind — Category: Strictly Necessary | Vendor: Wix | Purpose: Client session binding | Duration: Session

XSRF-TOKEN — Category: Strictly Necessary | Vendor: Wix | Purpose: CSRF security token | Duration: Session

_ga — Category: Analytics | Vendor: Google Analytics 4 | Purpose: Unique visitor ID | Duration: 2 years

_ga_4FLN2ZPZTH — Category: Analytics | Vendor: Google Analytics 4 | Purpose: Session state for property 4FLN2ZPZTH | Duration: 2 years

_fbp — Category: Marketing / Advertising | Vendor: Meta / Facebook Pixel | Purpose: Conversion tracking and Facebook/Instagram custom audiences | Duration: 90 days

_gcl_au — Category: Marketing / Advertising | Vendor: Google Ads | Purpose: Conversion attribution | Duration: 90 days

IDE — Category: Marketing / Advertising | Vendor: DoubleClick / Google | Purpose: Cross-site retargeting and ad measurement | Duration: 2 years

ttcsid — Category: Marketing / Advertising | Vendor: TikTok Pixel | Purpose: Click/session attribution | Duration: Approximately 19 months

ttcsid_D1957FJC77U6QKGC052G — Category: Marketing / Advertising | Vendor: TikTok Pixel | Purpose: Pixel-specific session attribution | Duration: Approximately 19 months

_ttp — Category: Marketing / Advertising | Vendor: TikTok | Purpose: TikTok user identifier / advertising | Duration: Approximately 19 months

_ttp on .tiktok.com — Category: Marketing / Advertising | Vendor: TikTok | Purpose: Cross-site ad targeting | Duration: Approximately 19 months

_tt_enable_cookie — Category: Marketing / Advertising | Vendor: TikTok | Purpose: TikTok cookie-enabled flag | Duration: Approximately 19 months

Some cookies may appear more than once if set on different domains, including first-party and third-party domains.

10. Third-Party Tags and Google Services

We may use third-party tag-management and embedded-content tools, including Google Tag Manager and review or testimonial widgets, to operate website features, manage analytics and advertising tags, display testimonials, and measure website performance. These tools may load third-party scripts or trigger analytics, advertising, or functional technologies depending on your cookie choices and applicable law.

Google Tag Manager (Google) manages website tags, including analytics and advertising tags. The ReviewsJet widget (ReviewsJet) displays testimonials or review content and may use related functionality or bot-management technologies.

When our website loads Google-hosted resources, visitors who are signed into Google may have Google account, security, preference, or anti-abuse cookies present in their browser. These cookies are generally set and controlled by Google, not by My Solar Claim. Google's use of those cookies is governed by Google's own privacy and cookie policies.

11. Your Cookie Choices

You may manage cookie preferences through our cookie banner or "Cookie Preferences" link. Our cookie tool should allow you to accept all cookies; reject non-essential cookies; customize cookie preferences by category; enable or disable functional cookies where available; enable or disable analytics cookies where available; enable or disable marketing cookies where available; and change your preferences later. Strictly necessary cookies are always active because they are required for website operation and security.

12. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money. However, some of our use of advertising cookies, pixels, analytics tools, or similar technologies may be considered a "sale," "sharing," or processing for "targeted advertising" under certain U.S. state privacy laws. This may include use of Meta Pixel, Google Ads, DoubleClick, TikTok Pixel, Google Analytics, Google Tag Manager, and similar advertising or analytics technologies. These technologies may be used for advertising measurement, retargeting, conversion tracking, audience creation, or cross-context behavioral advertising.

You may opt out of sale, sharing, targeted advertising, or certain profiling by using our cookie-preference tool, clicking our "Do Not Sell or Share My Personal Information" or "Privacy Choices" link, using a recognized opt-out preference signal where required by law, or contacting us at support@mysolarclaim.com.

13. U.S. State Privacy Rights

Depending on where you live and subject to applicable legal limitations, you may have rights to confirm whether we process your personal information; access personal information we maintain about you; request correction of inaccurate personal information; request deletion of personal information; obtain a copy of personal information in a portable format; opt out of sale of personal information; opt out of sharing of personal information for cross-context behavioral advertising; opt out of targeted advertising; opt out of certain profiling or automated decision-making; limit certain uses or disclosures of sensitive personal information where applicable; and appeal a decision denying your privacy request where applicable.

To exercise privacy rights, you may contact us at support@mysolarclaim.com or use any privacy request form, Cookie Preferences tool, "Do Not Sell or Share My Personal Information" link, or "Privacy Choices" mechanism we make available.

We may need to verify your identity before processing certain requests. Depending on your request, we may ask you to provide information that allows us to confirm you are the person about whom we collected personal information or that you are authorized to act on that person's behalf.

14. California Notice at Collection and Privacy Rights

If you are a California resident, this section provides additional information under California privacy law.

A. Categories of Personal Information We May Collect

We may collect the following categories of personal information. Identifiers, such as name, address, email address, phone number, IP address, online identifiers, and account identifiers. California customer records information, such as name, contact information, payment information, account information, or other information you provide in connection with services. Commercial information, such as services requested, transaction records, payment history, refund history, and chargeback or dispute information. Internet or other electronic network activity, such as website activity, browsing activity, page views, clicks, form interactions, device information, and cookie identifiers. Geolocation information, such as approximate location inferred from IP address. Audio, electronic, visual, or similar information, such as call recordings, video meeting recordings, voicemails, transcripts, chat logs, and electronic communications. Professional or employment-related information submitted if you apply to work with us or provide contractor-related information. Inferences, such as preferences, characteristics, service interests, or other information inferred from interactions with us. Sensitive personal information, where applicable, such as account access information, financial information, or other sensitive information contained in documents you provide.

B. Purposes for Collection and Use

We collect and use these categories for the business and commercial purposes described in this Privacy Policy, including providing services; processing payments; communicating with you; operating our website; advertising; analytics; fraud prevention; legal compliance; dispute resolution; chargeback defense; customer support; and business administration.

C. Sale or Sharing

We do not sell personal information for money. However, we may share personal information or use advertising technologies in ways that may be considered "sale," "sharing," or targeted advertising under applicable law. You may opt out as described in this Privacy Policy.

D. California Rights

California residents may have the right to know what personal information we collect, use, disclose, sell, or share; access specific pieces of personal information; request deletion; request correction; opt out of sale or sharing; limit certain uses of sensitive personal information, where applicable; and not be discriminated against for exercising privacy rights. To exercise these rights, contact us at support@mysolarclaim.com or use any privacy rights mechanism we make available.

E. Opt-Out Preference Signals

Where required by applicable law, we honor recognized opt-out preference signals, including Global Privacy Control or other universal opt-out mechanisms, for the browser or device through which the signal is sent. If we receive a valid opt-out preference signal, we will treat it as a request to opt out of sale, sharing, targeted advertising, or other applicable processing for that browser or device. Because opt-out preference signals are generally browser- or device-specific, you may need to submit a separate request or adjust settings on each browser or device you use.

15. Marketing Communications

If you provide your phone number or email address, we may contact you by phone, text message, email, prerecorded message, automated technology, or other communication methods where permitted by law and consistent with any consent you provide. You may opt out of marketing emails by using the unsubscribe link or contacting us. You may opt out of marketing text messages by replying STOP, where applicable. Transactional, service, compliance, payment, legal, or account-related communications may continue even if you opt out of marketing communications.

16. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business records, comply with legal, tax, accounting, contractual, and regulatory obligations, resolve disputes, enforce agreements, prevent fraud, support chargeback or refund defense, and protect our rights. Retention periods may vary depending on the type of information, the nature of our relationship with you, legal requirements, and business needs. When personal information is no longer needed, we will delete, anonymize, or securely archive it in accordance with applicable law and our retention practices.

17. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting personal information, we will evaluate the incident and provide notices where required by applicable law.

18. Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without appropriate consent, we will take reasonable steps to delete it. If you believe a child has provided us personal information, please contact us at support@mysolarclaim.com.

19. No Legal Advice

My Solar Claim is not a law firm and does not provide legal advice, legal representation, legal strategy, or legal opinions. Our services may include solar analysis, document organization, report preparation, customer support, and expert-support resources. Any attorney or law firm you choose to contact or engage is independent from My Solar Claim.

20. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. If we make material changes, we may provide notice by posting the updated Privacy Policy on our website or by other appropriate means. Your continued use of our websites or services after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

21. Contact Us

If you have questions about this Privacy Policy or wish to exercise privacy rights, you may contact us at:

My Solar Claim

N Gould St Ste R, Sheridan, WY 82801

Email: support@mysolarclaim.com